How can we help?
Fit And Sizing
How to choose the correct size for my ebike ?
All of our bikes are available in two different sizes: Small (suitable for people 5 foot to 5 feet 6 inches) and medium / medium (5 feet 7 inches "to 6 feet)
Is there a lot of adjustment, to be comfortable on the bike
Battery And Charging
What is the autonomy of one full charge ?
Can I charge the battery directly on the bike ?
Can we charge this battery at all times or should we wait until it is dead ?
You can charge this battery at any time, because your battery is said to be "without memory" and your charger is said to be "smart"; it will shut down on its own when the battery is fully charged. However, it is essential not to leave the battery connected to the charger for more than 8 hours.
Shipping And Returns
How long does it take to receive my bike home ?
What is your refund policy ?
Try your EBGO ebike at home for up to 7 days and if not fully satisfied contact us at 1-844-678-3246 and we will take it back. You will need to pack the box with all its original content. Once the product arrives a full refund will be issued on your credit card including all shipping. *The product must be repacked in its original box and packaging materials, including 2keys, battery, charger, toolkit. It is the customer’s responsibility to make sure everything is in the box or the bike returns damaged it will be to the responsibility of the customer.
General And Technical Information
Is ebgo a Canadian conception ?
Yes. EBGO are bikes that stand out from the competition as much for their unique design as for the choice of parts and meticulous assembly. If, as for all bicycles, the manufacture is done in factories in China, our team ensure during regular visits and thanks to modern means of communication a constant monitoring of the quality of the work carried out.
What is the assembly process when I received my bike ?
How easy it is to assemble the bike ?
The bike comes 95% assembled and you only need to follow the steps in the user's manual. You need to install the handlebar, the pedals and the front wheel. All of the tolls needed are supplied in the toolkit box.