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FAQ

Fit And Sizing

How to choose the correct size for my ebike ?

All of our bikes are available in two different sizes: Small (suitable for people 5 foot to 5 feet 6 inches) and medium / medium (5 feet 7 inches "to 6 feet)

Is there a lot of adjustment, to be comfortable on the bike

All of our bikes offers an adjustable handlebar and seat. With our included toolkit you can bring the handlebar closer to you or further up or down. The seat post is easy to adjust using the quick release.

Do you have a model for men ?

All of our bikes are unisex with a step-thru frame that makes it easier to get on.

Battery And Charging

What is the autonomy of one full charge ?

The autonomy varies depending on the terrain, the weather ,the weight of the rider and tire pressure. Our 48V 10.4 Ah battery can run up to 80 km using assistance level 2. 

Can I charge the battery directly on the bike ?

You have two options, either charge the bike on the bike itself using the charging port located on the frame or remove the battery and use the port located directly on the back of the battery.

Can we charge this battery at all times or should we wait until it is dead ?

You can charge this battery at any time, because your battery is said to be "without memory" and your charger is said to be "smart"; it will shut down on its own when the battery is fully charged. However, it is essential not to leave the battery connected to the charger for more than 8 hours.

How long does it take to charge the battery ?

All of our ebgo lineup uses a 5Ah charger which charges the battery in only 2 hours.

Shipping And Returns

How long does it take to receive my bike home ?

Usually it takes about 7 business days to receive your bike home. We usually ship the bike the same day that you place an order. The carrier might call you before for appointment as it is a big box.

What is your refund policy ?

Try your EBGO ebike at home for up to 7 days and if not fully satisfied contact us  at 1-844-678-3246 and we will take it back. You will need to pack the box with all its original content. Once the product arrives a full refund will be issued on your credit card including all shipping. *The product must be repacked in its original box and packaging materials, including 2keys, battery, charger, toolkit. It is the customer’s responsibility to make sure everything is in the box or the bike returns damaged it will be to the responsibility of the customer.

From where do you ship your bikes ?

We are located in Victoriaville, Quebec where our headquarters and warehouse are. If you're around, feel free to come and visit us.

General And Technical Information

Is ebgo a Canadian conception ?

Yes. EBGO are bikes that stand out from the competition as much for their unique design as for the choice of parts and meticulous assembly. If, as for all bicycles, the manufacture is done in factories in China, our team ensure during regular visits and thanks to modern means of communication a constant monitoring of the quality of the work carried out.

What is the assembly process when I received my bike ?

The bike comes 95% assembled and you only need to follow the steps in the user's manual. You need to install the handlebar, the pedals and the front wheel. All of the tolls needed are supplied in the toolkit box.

How easy it is to assemble the bike ?

The bike comes 95% assembled and you only need to follow the steps in the user's manual. You need to install the handlebar, the pedals and the front wheel. All of the tolls needed are supplied in the toolkit box.

What happens if I have an issue with my bike ?

We have a certified ebike technician team, that knows every inches of the bike. For assistance, send us an email at support@ebgo.ca or call us at 844-678-3246 and we will be glad to assist you in the process. 

How can I reset the trip on my ebgo bike ?

To reset the trip, you simply need to hold the + and - simultaneously for a few seconds until the trip turns to 0.

Can I ride the bike in the rain ?

Absolutely, all of the connection on the bike are sealed.

Warranty

What is the warranty on the bike ?

If you need any info on the warranty policy, feel free to visit the dedicated page at the following link: https://ebgo.ca/pages/warranty-policy

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