Support That Helps You Solve The Simple Stuff First

Find Ebgo help across Canada with setup guides, support videos, troubleshooting tips, key documents, and service request support when you need it.

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Start with what ou can do from home
Start with what ou can do from home
Use guides, videos, and support resources to work through common setup, charging, and bike-use questions first.
Next step: Watch help videos
Next step: Watch help videos
If the issue is not something you can solve on your own, this page helps you move from quick checks to the right support path faster.
Still need help? Support when you need it
Still need help? Support when you need it
From product questions to service guidance, Ebgo is here to help when the issue goes beyond the basics.

How support works

A clearer path from quick checks to service support

Many bike issues do not need a service request right away. This page is designed to help you start with the basics, use the right resources, and then decide if the issue can be handled on your own or needs support from the team.

Step 1: Check the basics
Start with a few simple checks like battery connection, charger response, brake feel, tire pressure, and visible parts before assuming the issue is more serious.
Step 2: Use the help library
Review setup guides, support videos, care tips, and key documents to work through common questions and simple fixes more confidently.
Step 3: Contact support if needed
If the issue still is not resolved, move forward with the right next step through service support, parts guidance, or a service request.

Help library

Start with the support resources you can use right away

This page is meant to work like a support library, giving riders a better way to find help by topic before reaching out. It is built to make common issues easier to understand and simpler to solve.

Manuals, warranty details, and support documents in one place

Use the document section to find the official information tied to your bike, including owner’s manuals, assembly help, and warranty details. Keeping these resources together makes it easier to find answers without searching through older emails or product pages.

Owner's Manual and Warranty Owner's Manual and Warranty

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ASSEMBLY GUIDE ASSEMBLY GUIDE
  • CC60+

Quick checks

Check these first before you contact support

A few simple checks can save time and make the next step much easier to understand. Start here before reaching out so you know what to review first and what details to have ready if support is needed.

BATTERY CHARGE

BATTERY CHARGE

Make sure the battery is properly charged and fully connected before moving to the next step.

BIKE DETAILS

BIKE DETAILS

Have your bike model, order details, and photos ready in case you need to contact support.

CHARGER CONNECTION

CHARGER CONNECTION

Check that the charger is connected securely and showing the expected charging response.

BRAKE FEEL

BRAKE FEEL

If the brakes feel weak, inconsistent, or unusual, stop riding and review the issue right away.

TIRE PRESSURE

TIRE PRESSURE

Low tire pressure can affect comfort, handling, and the way the bike feels on the road.

VISIBLE PARTS

VISIBLE PARTS

Look for anything loose, misaligned, out of place, or clearly worn before assuming the issue is more serious.

Find Ebgo Service Support In Your Area

Select your location to view Ebgo service support in your area. Find the contact details and next step for the province that applies to you.

Quebec
Quebec
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British Columbia
British Columbia
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Alberta
Alberta
SEE FULL LIST

Frequently Asked Questions

How do I know when I should stop troubleshooting and contact Ebgo? How do I know when I should stop troubleshooting and contact Ebgo?

Start with the quick checks and support resources for common setup, charging, comfort, and adjustment issues. If the issue affects safe riding, keeps coming back, or does not improve after the basic checks, it is time to contact support.

What should I send when I contact support so the process moves faster? What should I send when I contact support so the process moves faster?

Start with the quick checks and support resources for common setup, charging, comfort, and adjustment issues. If the issue affects safe riding, keeps coming back, or does not improve after the basic checks, it is time to contact support.

Can I bring my bike to any shop for service, or should I contact Ebgo first? Can I bring my bike to any shop for service, or should I contact Ebgo first?

Start with the quick checks and support resources for common setup, charging, comfort, and adjustment issues. If the issue affects safe riding, keeps coming back, or does not improve after the basic checks, it is time to contact support.

What kinds of issues are usually solved without a service request? What kinds of issues are usually solved without a service request?

Start with the quick checks and support resources for common setup, charging, comfort, and adjustment issues. If the issue affects safe riding, keeps coming back, or does not improve after the basic checks, it is time to contact support.

What happens after I submit a service request? What happens after I submit a service request?

Start with the quick checks and support resources for common setup, charging, comfort, and adjustment issues. If the issue affects safe riding, keeps coming back, or does not improve after the basic checks, it is time to contact support.

Still need help with your Ebgo?

Whether you need troubleshooting, parts support, or help understanding the next step, our team is here to make the process clearer and easier to follow.

Contact Service Support